Last updated: 6 September 2026
For questions about this website, download problems or feedback, contact SnapTik at [email protected]. Select the email link to open your mail app.
Download support
To help us understand a problem, include your device, browser, the page you were using, what you expected to happen and any error message. If useful, include the public TikTok link involved and a screenshot with personal information removed.
Do not send your TikTok password, session cookies, payment details or other sensitive account information. SnapTik support does not need your TikTok login to review a public-link download issue.
Before reporting a failed download
- Check that the post is still available and accessible through its public link.
- Copy a fresh link from the specific TikTok post and try it again.
- Check your connection and make sure the browser has enough storage for the file.
Some private, restricted, deleted, expired or app-only posts cannot be processed. A successful result can also depend on the source media and your browser's download controls.
Privacy and copyright requests
For a privacy request, read the Privacy Policy and describe which information or interaction your request concerns. For copyrighted material, use the details listed in our Copyright Policy so we can identify the concern.
Website feedback
You can also report accessibility problems, incorrect page content, broken links or misleading advertising. Include the relevant page address and a short description. This contact channel is operated by SnapTik; it is not TikTok account support.